Support
We’re here to help
Call, WhatsApp or email us. Most questions are answered within the hour during the day.
Contact support
Email: support@waitmatic.in
Hours: 10 am – 10 pm IST, every day
Tell us your restaurant name and registered mobile number, and a screenshot if you can.
How do staff join?
The owner adds their name and number in More → Staff. The staff member installs Waitmatic and signs in with that number.
A customer did not get the message.
Check the number on their card (tap the card, then Edit). Fixing it re-sends the first message. They can also open the live link from any earlier message.
I pressed the wrong button.
Tap Undo in the black message at the bottom, or open the customer and choose the right step. Undo works for 3 minutes.
The app says my plan is not active.
The owner can pay at waitmatic.in/pay. The app unlocks within a minute; tap “I’ve paid — check again”.
I can’t add customers.
If the top of the queue says Closed, tap it to open. If you reached your plan’s limit, see Plans in More.
Login code did not arrive.
Wait 30 seconds and tap Resend. After 5 codes in 15 minutes you need to wait 15 minutes, to stop misuse.
More answers in the FAQ.