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How it works

Your customers always know where they stand

Every message goes on both SMS and WhatsApp, usually within a minute of the staff tap. Each one carries a private link to a live page.

Staff adds the customer

Mobile number, name and people. Takes about 5 seconds.

Customer waits anywhere

Their phone updates them as the line moves. No app to install.

Call, arrive, seat

One tap each. Mistakes can be undone within 3 minutes.

Every message, in order

Example for token SGD-014 at a dine-in restaurant.

Staff taps “Add to queue”Right away
SMSWhatsApp
Sagar Dining: You are in the queue. Token SGD-014, position 5, about 50 min. Live: waitmatic.in/t/k3Hq9xPz2LmN8vRt4WcY7bQa -Waitmatic
Someone ahead leavesEvery time the line moves
SMSWhatsApp
Sagar Dining: Token SGD-014 is now 4th in line. Live: waitmatic.in/t/k3Hq9xPz2LmN8vRt4WcY7bQa -Waitmatic
They reach the frontOnce
SMSWhatsApp
Sagar Dining: Token SGD-014, you are next! Please stay close. Live: waitmatic.in/t/k3Hq9xPz2LmN8vRt4WcY7bQa -Waitmatic
Staff taps “Call”“Call again” re-sends it
SMSWhatsApp
Sagar Dining: Your table is ready! Token SGD-014. Please come to reception now. waitmatic.in/t/k3Hq9xPz2LmN8vRt4WcY7bQa -Waitmatic
Staff taps “Arrived”Customer is at the door
SMSWhatsApp
Sagar Dining: Welcome! Token SGD-014 is checked in. waitmatic.in/t/k3Hq9xPz2LmN8vRt4WcY7bQa -Waitmatic
Staff taps “Seat”Last message, with a rating link
SMSWhatsApp
Sagar Dining: You are seated. Token SGD-014. Enjoy your meal! Rate us: waitmatic.in/t/k3Hq9xPz2LmN8vRt4WcY7bQa -Waitmatic
Cancel or no-showStaff confirms first
SMSWhatsApp
Sagar Dining: Token SGD-014 is cancelled. waitmatic.in/t/k3Hq9xPz2LmN8vRt4WcY7bQa -Waitmatic
Undo, or end of daySilent on purpose
No message

So customers are never confused by a mistake.

Food stalls

The same steps with stall words: “It is your turn! Please come to the counter” and “Token BVP-041 is served. Enjoy!”

Only fresh news

A message that could not be delivered within 15 minutes is dropped, so nobody gets an old “you are 4th”.

One SMS each

Every SMS fits in a single 160-character message, even with long restaurant names. No marketing, ever.

Have questions? Read the FAQ or talk to us.

Free for 14 days

Clear the crowd at your door this weekend

Set up in 5 minutes. 30 customers and 2 staff logins free, no card needed. We help you set it up over a call.