Draft: details in yellow are filled in after business registration, and the text is reviewed by a lawyer before launch.
Last updated: 1 November 2026
Try before you pay
Every new restaurant gets a 14-day free trial with 30 customers. No payment is taken during the trial, so you can check that Waitmatic suits you first.
Cancelling a plan
- You can cancel any time from the Razorpay subscription link or by writing to support@waitmatic.in.
- Cancelling stops future payments. Your plan stays active until the end of the month you already paid for.
- There are no cancellation fees.
Refunds
- Charged twice or charged by mistake: refunded in full.
- Waitmatic did not work for most of a paid month because of a fault on our side: we refund that month in proportion to the days lost, or add free days if you prefer.
- Cancelled within 48 hours of your first payment and you added fewer than 10 customers on the paid plan: full refund of that first payment.
- Otherwise, months already started are not refunded, and extra-customer charges for customers already served are not refunded.
How to ask
Email support@waitmatic.in with your registered mobile number and the Razorpay payment ID. We reply within 2 working days.
When you receive it
Approved refunds go back to the original payment method (UPI, card or bank) within 5–7 working days through Razorpay. Your bank may take a few more days to show it.
Contact
[Legal business name], [Registered address], Ahmedabad, Gujarat, India.