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Policies

Service delivery policy

Waitmatic is a software service. Nothing is shipped by post or courier.

Draft: details in yellow are filled in after business registration, and the text is reviewed by a lawyer before launch.

Last updated: 1 November 2026

What you buy

A monthly subscription to use the Waitmatic app and website for your restaurant, café or food stall, including SMS and WhatsApp updates to your customers.

How it is delivered

  • The app is downloaded from Google Play or the Apple App Store, free.
  • Your plan is activated on your Waitmatic account online, instantly after Razorpay confirms the payment — usually within 1 minute.
  • If the app still shows “plan not active” 15 minutes after paying, tap “I’ve paid — check again” or contact us. We activate it manually within 4 working hours.

Where

We serve businesses in India. Customer messages are sent to Indian mobile numbers only.

Physical goods

None. We do not ship any physical product, so there are no shipping charges or delivery times.

Contact

[Legal business name], [Registered address], Ahmedabad, Gujarat, India, support@waitmatic.in.